Through a team-based care approach, the Tilbury District Family Health Team is committed to providing continuous, comprehensive, patient-centered care. As a patient you have rights and responsibilities that are further described below:
Be treated in a kind and respectful way.
Expect that all information about your health care will be kept private and confidential in accordance with the personal health information law (refer to the TDFHT privacy and confidentiality policy).
Be given information in a way you will understand and is meaningful to you.
Expect that your health care team will share relevant information with each other within the circle of care, unless otherwise restricted by you.
Participate in making decisions about your care.
Know the names and roles of people involved in your care.
Express your concerns and get answers to your questions.
Be told of the fees not covered by OHIP and that you or your family will have to pay.
Be polite and respect other patients, visitors, and members of the health care team (protocol on this).
Recognize that the needs of other patients and families may sometimes be more urgent than your own.
Give accurate information to your health care team to help them plan your care.
Give your health care team the name of the person who will represent you if you cannot make decisions by yourself.
Follow the plan of care the best way you can.
Accept responsibility for the decisions you make about your treatment.
Take care of your personal things.
Respect clinic property and act in a safe and responsible way.
Understand and be responsible for all expenses not covered by OHIP.
Notify your health care provider if you cannot make an appointment.